In 1998, Mac Recovery Club was born and we were but two.
In 1999 we migrated to MRC and in 2001 we evolved with the Mac OSX to iCare Support.
It’s now 2014, sixteen years on, we’ve evolved again. We have grown, the Mac has shrunk, and, we have now expanded our Physical operations into neighbouring France. Our most senior technician has up'd sticks and now resides in a traditional farmhouse near Lavuar in the beautiful region of the Tarn.
Our 16 years of consistent growth has been based on our original business support concept. Customer 1st. Customer 2nd. No half measures.
After 16 years we still answer the telephone in person, no automated answering.
A simple understanding that today’s contemporary computer user and the computer they use, is a wholly different set up to those of yesteryear and therefore in need of a different approach.
We understand that modern computer equipment is mechanically very reliable; 96% of calls we receive today are about software issues, where to purchase cost effectively, or how to get the best from the investment.
Our support package reflect this as does our annual fees.